| Customer
Service
T&M
is committed to your success. Our dedication to rapid response
and the overwhelming depth of experience of our staff ensures
that you will get the right answer - when you need it.
For
maintenance personnel, experience is essential. Skills in
all phases of repair and maintenance are required. Each maintenance
worker receives numerous work orders from our maintenance
supervisor with instructions to return them to him upon completion.
After the work is completed, the supervisor evaluates the
worker’s workmanship, speed, knowledge and attitude.
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| Property
Analysis and Maintenance
(Including Cost Effectiveness & Efficiency)
Property
Analysis
When T&M assumes management responsibility for a client’s
property we first conduct a thorough property analysis and
inspection. The inspection not only aids in developing a game
plan for marketing and enhancements, but also is an independent,
professional appraisal of the condition of the property, current
on-site staff and the viability of the property in the marketplace.
The inspection includes the following:
- Color
and “show ability” - first impressions of the
property upon entering the grounds;
- Cosmetics
of the physical structures on the property;
-
Landscaping, grounds and parking areas;
-
All tenant facilities including laundry rooms, exercise
and recreational areas, whirlpools, pools, tennis courts,
playground areas, etc. These facilities are inspected for
early detection of future problems and ensures that all
equipment is current and free of safety hazards;
-
Obvious physical defects and estimated expense to repair/refurbish;
-
On-site staff/management appearance, attitude and salesmanship;
-
Appropriateness, effectiveness and availability of marketing
materials; and
-
Attractiveness of decor and effectiveness of furnishings
in apartment models.
Preventive
and Restorative Maintenance
Maintenance
of your property is a daily, ongoing, proactive process, from
the grounds pick-up in the morning, to work orders, to preventive
maintenance throughout the property. Our maintenance team
inspects all completed work, monitors the costs and maintains
records of all recommended improvements. On-site maintenance
personnel are on 24-hour emergency call. Emergency repairs
are given top priority. Non-emergency work orders are scheduled
and competed within 72 hours. Prior to renting a unit, our
repair crew thoroughly inspects, cleans and makes any needed
repairs and leaves the unit in the best possible condition
warranting the highest rent possible for the market. Weekly
inspection reports are required and preventive maintenance
is performed on a set schedule.
Cost
Effectiveness and Efficiency
It has been our experience that maintaining on-site maintenance
can save a property up to 30% over the cost of hiring outside
contractors for repairs. However, when a major repair or refurbishment
requires an outside contractor, a written estimate is obtained
detailing all necessary parts and labor prior to commencement
of the work. Our supervisors closely monitor the work to ensure
it is done properly and within the estimate. T&M negotiated
discounted vendor contracts throughout the valley, which enables
us to buy at volume discounts.
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Management
Service Fees
Service/Pricing
Philosophy
We believe the goals of all property management companies
should be the same, i.e. maximize the total amount of income
while closely monitoring expenses.
We
base our fee on rental income collected only. The fees we
earn for managing the property pay for our cost of doing business.
We do not charge our clients for:
- Associations
or clubs to which the management company belongs.
-
Dues or subscriptions that benefit the management company.
-
Credit verification (they are charged to prospective residents).
-
Income from other sources, i.e. laundry or vending.
-
Income from forfeited security deposits or cleaning fees.
Break
down of fees
| Description |
Fees |
| 4
- 9 Units |
$150
base vs. 10% of collected income |
| 10
- 19 Units |
$200
base vs. 8% of collected income |
| 20
- 50 Units |
$400
base vs. 6% of collected income |
| 51
- 100 Units |
$500
base vs. 5% of collected income |
| 101
or More Units |
Negotiable |
|
Maintenance
Charges
(TerMar Property Maint.)
|
$30
- $35 per hour, or on an "as bid" contract basis |
| Extra
Fees |
New
accounting set-up $250 (one-time fee)
Postage, copies, long distance = $3.00 per door (monthly) |
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